If you are:
A Responsible Person (someone responsible for a charity’s governance), or
An Authorised Person (someone authorised to correspond with the ACNC on behalf of a charity, but not responsible for the governance of that charity).
and have logged into the Charity Portal, you should see the name of your charity or charities towards the bottom of the screen.
If your charity name is not appearing, it might be because:
you are not listed with the charity as a Responsible Person or Authorised Person, or
you are listed but under a different email address, or with different personal details.
Below we provide information on how to fix this issue.
If you are a charity’s Responsible Person, but cannot see that charity's name or details when you log into the Charity Portal, you will need to ‘link’ your name to your charity.
This can be done in one of two ways:
a) You might be new to the Charity Portal, and may not as yet be listed as a Responsible Person for your charity on the ACNC Charity Register.
Your first step should be to check your charity's listing on the Charity Register. Search for your charity's name, and then click on the People tab to view a list of Responsible Persons.
If you are not listed there, you will need to ask one of your charity's Responsible Persons (who has access to your charity's record on the Charity Portal) to add you.
This can be done by filling out the Add Responsible Person form, available in the Charity Portal. When doing so, ensure the email address field is filled out with the email address you used to create your account.
b) If you have previously logged into the Charity Portal and are listed on the Charity Register - but your name isn’t ‘linked’ to a charity - it might be because the Portal doesn’t have the full details it requires to ‘link’ you.
If this is the case we will need to ensure we have all the details we require so we can ‘link’ your email address with the charity’s record.
To do this, email our Advice Services team on email@example.com from the charity's Address For Service email with these details:
- your full name
- the email address used to create your Charity Portal account
- your position in the charity
- the date you started in your position with the charity
If you are an Authorised Person but can’t see your charity’s record on the Portal, email our Advice Services team on firstname.lastname@example.org from the charity's Address For Service email with:
- your full name
- the email address used to create your Portal account
- position in the charity,
- date that you commenced in your position
We will then ensure you are connected to your charity's record on the Portal.