The information on this page will help you log into the ACNC Charity Portal if you are having trouble doing so.

Browse the options below and click to expand the instructions.

Can't see charity name in Portal

If you are:

  • A Responsible Person (someone responsible for a charity’s governance), or

  • An Authorised Person (someone authorised to correspond with the ACNC on behalf of a charity, but not responsible for the governance of that charity).

and have logged into the Charity Portal, you should see the name of your charity or charities towards the bottom of the screen.

If your charity name is not appearing, it might be because:

  • you are not listed with the charity as a Responsible Person or Authorised Person, or

  • you are listed but under a different email address, or with different personal details.

Below we provide information on how to fix this issue.

Responsible Persons

If you are a charity’s Responsible Person, but cannot see that charity's name or details when you log into the Charity Portal, you will need to ‘link’ your name to your charity.

This can be done in one of two ways:

a) You might be new to the Charity Portal, and may not as yet be listed as a Responsible Person for your charity on the ACNC Charity Register.

Your first step should be to check your charity's listing on the Charity Register. Search for your charity's name, and then click on the People tab to view a list of Responsible Persons.

If you are not listed there, you will need to ask one of your charity's Responsible Persons (who has access to your charity's record on the Charity Portal) to add you.

This can be done by filling out the Add Responsible Person form, available in the Charity Portal. When doing so, ensure the email address field is filled out with the email address you used to create your account.

b) If you have previously logged into the Charity Portal and are listed on the Charity Register - but your name isn’t ‘linked’ to a charity - it might be because the Portal doesn’t have the full details it requires to ‘link’ you.

If this is the case we will need to ensure we have all the details we require so we can ‘link’ your email address with the charity’s record.

To do this, email our Advice Services team on advice@acnc.gov.au from the charity's Address For Service email with these details:

  • your full name
  • the email address used to create your Charity Portal account
  • your position in the charity
  • the date you started in your position with the charity

Authorised Persons

If you are an Authorised Person but can’t see your charity’s record on the Portal, email our Advice Services team on advice@acnc.gov.au from the charity's Address For Service email with:

  • your full name
  • the email address used to create your Portal account
  • position in the charity,
  • date that you commenced in your position 

We will then ensure you are connected to your charity's record on the Portal.

If you have not previously logged in to the Charity Portal you will need to sign up for a new account before doing so. You can do this by following the steps below:

Click 'Sign up now'

From the Charity Portal log-in page, click on the 'Sign up now' link (highlighted in the image below).

Signing up new account to access the Charity Portal

Enter your email address, click on 'Send verification code'

After you click on the 'Sign up now' link, you will be instructed to type in your email address (see the image below).

Once you have done so, click on the 'Send verification code' button highlighted in the image below.

alert icon The email address you type in should be one which you can easily access, as it is the one the verification code will be sent to and also the one that will be used whenever you log into the Portal in the future.

Sign up your email and get verification code for new Portal account

Receive and enter your verification code, click 'Verify code'

The code will arrive in an email to your chosen email address, with the email being titled 'ACNC account email verification code' and the sender being 'Microsoft on behalf of ACNC'.

Enter the code into the 'Verification code' field on the screen and then click on the 'Verify code' button (highlighted in the image below).

Verify code when signing up for new Portal account

alert icon Your verification code is only valid for a short amount of time. If you do not use it soon after receiving it, it will become invalid and you will have to request a new code.

Complete remaining details and click 'Create'

Once you have verified your code, you can fill in the remaining details.

Your new password needs to be at least 10 characters and include lower and upper case, a number and a symbol (for example, the '$' symbol or the '&' symbol). You will be also asked to confirm your new password.

Following that you can enter your surname and first name. When you have completed all of these details, click on the 'Create' button.

Once this is done, you can use your email address and password to sign in to the Charity Portal. If you need further assistance, feel free to email us via: advice@acnc.gov.au - we're happy to help.

If you have previously logged in to the Charity Portal, but have forgotten your password, you will need to reset it. To do so follow these simple steps:

Click 'Forgot your password'

From the Charity Portal log-in page, click on the 'Forgot your password' link (highlighted in the image below).

Forgot Password link on the Charity Portal landing page

Get your verification code

Once you've clicked on 'Forgot your password', you will be asked to type in an email address as a first step towards creating a new Portal password.

alert icon The email address you type in should be one which you can easily access. Importantly, it must also be an email address we have on our records, such as the Address For Service email address.

Once you have typed in the email address, click on the 'Send verification code' button (highlighted in the image below).

Send Verification Code

Once you click 'Send verification code', a six-digit numerical code will be sent to your chosen email address.

Enter and verify the code

The code will arrive in an email to your chosen email address, with the email being titled 'ACNC account email verification code' and the sender being 'Microsoft on behalf of ACNC'.

Enter the code into the 'Verification code' field on the screen and then click on the 'Verify code' button (highlighted in the image below) before clicking on 'Continue'.

Verify your code

alert icon Your verification code is only valid for a short amount of time. If you do not use it soon after receiving it, it will become invalid and you will have to request a new code.

Reset your password

Once your code is verified, you can create your new password and click 'Continue'. The password must be at least 10 characters and include lower and upper case, a number and a symbol (for example, the '$' symbol or the '&' symbol).

Once this is done, you can use your email address and new password to sign in to the Charity Portal. If you need further assistance, feel free to email us via advice@acnc.gov.au - we're happy to help.